Refund Policy
At VineValue, we strive to provide the best possible shopping experience. If you're not satisfied with your purchase, we offer a flexible refund policy.
Eligibility for Refund
- You can request a refund within [time frame, e.g., 30 days] of receiving your order.
- Items must be in their original condition with all tags attached.
- Refunds will be issued to the original payment method.
Refund Process
1. Contact our customer service team via [email/phone/chat] to initiate the refund process.
2. Provide your order number and reason for the refund.
3. We will review your request and respond with instructions on how to proceed.
Refund Options
- Full refund: If the item is defective, damaged, or not as described.
- Partial refund: If the item is returned in a used or damaged condition.
- Store credit: If you prefer to exchange the item for a different product.
Shipping and Handling
- Original shipping costs are non-refundable.
- Return shipping costs are the responsibility of the customer, unless the item is defective or not as described.
Exceptions
- Final sale items are not eligible for refunds.
- Personalized or customized items cannot be returned or exchanged.
Refund Timeline
- Refunds will be processed within [time frame, e.g., 5-7 business days] after receiving the returned item.
Please note that this is a general template, and you should adjust it according to your store's specific needs and policies. Make sure to clearly communicate your refund policy to your customers to avoid any misunderstandings.